Frequently Asked Questions
Everything you need to know about shopping with Safavieh Home
What is the typical shipping timeframe for furniture orders?
In-stock furniture items typically ship within 5-7 business days. Larger freight items may take 2-4 weeks for white-glove delivery depending on your location.
Do you offer white-glove delivery services?
Yes, we offer premium white-glove delivery for most oversized furniture items, which includes room-of-choice placement, assembly, and removal of all packaging materials.
What is your return policy for area rugs and home decor?
We accept returns on most rugs and decor within 30 days of delivery, provided they are in original, unused condition. Please note that return shipping fees may apply.
Are Safavieh products covered by a warranty?
All Safavieh products are backed by a one-year limited manufacturer's warranty against defects in materials and workmanship under normal household use.
How can I track the status of my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's portal to monitor your shipment's progress.
Can I request fabric or material swatches before purchasing?
Yes, we offer swatches for many of our upholstered collections. Please contact our design concierge team to request specific samples to ensure the perfect match for your home.